Service delivery manager (latam) (guadalajara)

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This opportunity is located in Guadalajara, Mexico. Establish Customer Loyalty Be accountable for operational results of F5, particularly Customer Satisfaction, renewal and additional sales success. Work in partnership with the customer to develop and drive customer service improvement plans. Review and report any service delivery failures or customer issues. Ensure high customer satisfaction on all support-related interactions by developing the team to the processes and standards outlined in our Quality Management System. Communication Excellence Handle customer interaction by coordinating communication internally and externally with various partners, advising issues to resolution. Develop presentation content, and demonstrate effective and engaging presenta...