Location
islamabad
Job Type
Full-time
Posted
July 17, 2026
Job Description
Overview
We are looking for an experienced Service Delivery Manager to lead multiple Team Leaders across operational workstreams in a fast-paced, regulated financial services environment. This is a senior leadership role focused on performance, accountability, and delivering measurable business results.
Responsibilities
- Lead and develop multiple Team Leaders across operational workstreams
- Own service delivery performance; KPIs, SLAs, and quality standards
- Monitor performance data to identify trends, risks, and improvement opportunities
- Act as escalation point for complex operational and stakeholder issues
- Drive change initiatives with measurable impact
- Ensure full compliance with regulatory requirements and internal policies
- Report and present clear operational insights to senior management
Qualifications
- Proven experience in a Service Delivery Manager or similar leader...