Job Description
We are hiring ITSM Operations Manager roles, for Noida locations
Job Title: Operations Manager – ITSM Tool
Location: SEZ, Noida
Department: IT Operations / ITSM
Experience Required: 12-18 years in IT Operations, with at least 3–5 years in a managerial role
Employment Type: Full-time
Job Summary
We are seeking an experienced and proactive Operations Manager to lead the day-to-day operations of our
ITSM (IT Service Management) tool. The ideal candidate will have strong leadership skills, a deep understanding
of ITIL-based processes, and the ability to manage cross-functional collaboration, incident response, vendor
communication, governance, and compliance requirements. This role is critical in ensuring our operational
excellence, service quality, and client satisfaction.
Key Responsibilities
1. Team Leadership & Management
- Lead, mentor, a...