Service Delivery Manager (Data Center)

Overview

An experienced Service Delivery Manager is sought to lead managed services delivery across data center operations and structured cabling infrastructure within a highly regulated environment. This role is responsible for ensuring service excellence against SLAs, driving customer satisfaction, and overseeing end-to-end physical infrastructure services. Acting as the key service interface, you will lead internal teams and vendors while ensuring alignment with best practices and continuous improvement initiatives.

Responsibilities

• Manage end-to-end delivery of data center and cabling services under a managed services model
• Ensure compliance with SLAs, KPIs, and contractual service obligations
• Oversee rack & stack, cross-connects, and structured cabling (fiber/copper) activities
• Act as primary stakeholder interface across IT, security, and compliance teams
• Lead service reviews, reporting, an...