Service Delivery Manager

Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark logo you can be assured that it has met global quality and sustainable tourism business standards.

What will you be doing | Ngā whainga

We're looking for a Service delivery Manager to lead our team of Qualmark Specialists and ensure that our highly valued quality assurance assessments are delivered with consistency, high quality and care.

This is a leadership role where you'll balance people leadership, operational excellence, relationship management and continuous improvement.

You will:

• Lead and support a team of Qualmark Specialists to deliver high-quality assessments and a positive member experience
• Oversee the day-to-day service delivery of assessments, including workflow, scheduling and reporting
• Build strong relationships with Qualmark members and sector stakeho...