Service Delivery Manager at Fortinet

Join Fortinet as a Contract Service Delivery Manager, leading SOCaaS initiatives. This role requires a strong focus on customer relationship management and process improvement.

As a Contract Service Delivery Manager, you will be part of the Security Operations as-a-Service (SOCaaS) team. Your responsibilities include managing customer interactions, leading service delivery improvements, and ensuring seamless project execution. You will coordinate with sales, conduct service reviews, and maintain regular communication with stakeholders to enhance service delivery.

Key Responsibilities:
• Support onboarding of customers with SOCaaS during different stages
• Facilitate regular service review meetings to enhance client experiences
• Handle end-to-end ownership of all customer service requests
• Generate and communicate project performance reports to stakeholders
• Collaborate with internal teams on project issues and improvements
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