Location
abu dhabi
Job Type
Full-time
Posted
July 08, 2026
Job Description
- Location: Abu Dhabi UAE
- Employment: Full Time
- Industry: AI and IT Company
- Sector: Government Entity
- Contract: 1 year extendable
- Experience: 79 Years
Role Overview
Responsible for governing end-to-end IT service delivery ensuring SLA/OLA adherence stakeholder alignment and continual service improvement across enterprise environments.
Key Responsibilities
Govern overall service delivery performance SLAs and OLAs
Act as primary liaison between business vendors and IT operations
Develop and maintain SLAs and service performance reports
Lead service review meetings with senior stakeholders
Ensure incident problem and change processes are followed
Manage service budgets and resource allocation
Drive continual service improvem...