Location
singapore
Job Type
Full-time
Posted
June 18, 2026
Job Description
Responsibilities
- Manage and monitor support tickets logged by customers, ensuring each ticket is categorized, prioritized, and tracked in accordance with SLAs.
- Update the status of tickets promptly and accurately in the support system.
- Communicate effectively with customers to provide updates on their ticket status, gather necessary information, and ensure customer satisfaction.
- Proactively follow up on overdue or at-risk tickets and escape issues where required.
- Collaborate and follow up with internal teams to resolve customer issues efficiently.
- Maintain thorough documentation of ticket progress and resolutions.
- Support service reporting by preparing weekly and monthly reports (e.g. ticket volume, SLA compliance, recurring issues).
- Proven experience in a technical support, service desk, or service coordination role.
- Strong communication skills, both writte...
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