Service Delivery and IT Ops Data Analyst

The Role 

The Employee Experience Insights & AI Enablement Team is looking for a Senior Insights Analyst to sit at the intersection of AI strategy, IT operations, and enterprise analytics. This is not a traditional BI role. You will build the analytics foundation that helps Morningstar’s Central Technology team understand, govern, and accelerate our AI investments while simultaneously driving operational intelligence across IT service delivery. 

You will own the design and delivery of analytics platforms that span ITSM performance, AI cost governance, and knowledge worker productivity measurement. You will be embedded in a team that is actively deploying agentic AI infrastructure (LiteLLM, AWS Bedrock, Claude/Anthropic), and migrating to cloud-native data platforms (Snowflake, Microsoft Fabric). Additionally, identify metrics to measure the effectiveness of the Employee Experience Insights and AI Enablement Team. 

If you are energized by building from scratc...