Location
bay of islands whangaroa community
Job Type
Full-time
Posted
July 14, 2026
Job Description
Role Overview
As a Service Delivery Analyst, you'll work alongside Operations Leads to support the day-to-day health of Managed Services, supporting customer communications, service updates, and follow-up on issues.
What You Will Do
Support the day-to-day delivery of Managed Services, assist with customer communications, prepare service performance reports, and contribute to service reviews.
Why It Might Be a Fit
This role is a great opportunity to build strong foundations in cybersecurity operations, customer engagement, and continuous improvement, with a supportive, high-performing team.
Requirements
- Some exposure to cybersecurity operations, IT service delivery, or a managed services environment
- Customer-first mindset with strong written and verbal communication skills
- Comfort working with data, reports, and dashboards to tell a clear story
- Proactive, organised, and curious approach, with ...