Service Coordinator

Job Role - Operating within AEP Ltd Service Department and following Processes and Procedures.

• Booking & Planning Engineers Work in Accordance to Service Schedules & Projects
• Processing Engineer Job Sheets & Waste Transfer Notes
• Processing Customers Enquiries / Orders
• Quotes and Pro-Forma Invoices
• Ensure all Jobs are Picked
• Processing Completed Service Job Sheets
• Scanning / Filing & Completion of Documents

Detailed:

• Action incoming calls or emails which include: passing/transferring, customer enquiries, parts ordering, service visit, breakdowns, new plant enquiries
• Run the service schedule on SAP
• Collate into postcode order and create list to work from.
• Consult with Service Manager & Coordinator and plan work accordingly.
• Booking in with customer, overcoming objections wher...