Service Coordinator for Engineering Products

Ideal candidate must have 3-5 years experience in Service Coordination effectively liaising between Service Engineers, Customers, and Suppliers. The candidate must have a basic technical understanding of Engineering Products like Survey Equipment, Laboratory Equipment, Robotics, Drones and Inspection and testing products.

Work Location: Dubai, UAE

Job Responsibilities

• Attend internal and external customer requests to generate Quotation.
• Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system.
• Assist Sales Team in Customer Quote follow-up and improve conversion ratio.
• Assist Sales Team in handling existing customers to obtain more Repeat orders.
• Make Out-bound calls to activate Lost and Dormant customers.
• Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning.
• Develop necessary Sales Order Worksheet (SOW) / ...