Service Coordination Manager

A global leader in innovative consumer and professional products is seeking an experienced Service Coordination Manager to join its growing After Sales Operations team in Marlow.
  
This role will support the Service Manager in overseeing aftersales operations, improving service performance, and ensuring high levels of customer satisfaction across the service lifecycle.
  
Key Responsibilities

Coordinate service activities from job intake through to completion
Monitor KPIs, repair turnaround times, and support continuous improvement initiatives
Ensure compliance with service processes, procedures, and audit requirements
Manage relationships with service agents, internal stakeholders, and European teams
Support warranty claims, technical investigations, and product quality reporting   
Skills & Experience

Minimum 5 years’ experience in service, aftersales, or operational coordination within a product-based environment
At lea...