Location
cape town
Job Type
Full-time
Posted
June 13, 2026
Job Description
Job category: Helpdesk and Technical Support
Location: Cape Town
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT).
Job Purpose
The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.
Job Objectives
- Providing telephonic and email support to users
- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and Service request from initiation...
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