Location
Charlotte
Job Type
Full-Time
Posted
June 19, 2026
Job Description
Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte, NC.
In this role, you will be the primary point of contact for our service customers, assisting with appointment scheduling, follow-ups, and providing excellent customer service to enhance the overall service experience.
Responsibilities
- Answer inbound service calls and schedule service appointments efficiently
- Perform outbound service calls and schedule service appointments efficiently
- Follow up with customers regarding service reminders and vehicle maintenance
- Maintain accurate records in the service database
- Assist the service department with customer inquiries and concerns
- Promote service specials and assist in marketing campaigns
- Coordinate with technicians and service advisors to ensure customer satisfaction
Requirements
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