Service Availability Reps Unilingual - 58305

Are you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensive training, and a strong pathway toward a permanent career.
As a Service Availability Representative, your primary focus is to provide exceptional, first-level technical support. You will manage a variety of inbound technical inquiries via phone and email, ensuring all issues are meticulously documented, analyzed, and resolved within established timelines. By monitoring system resources and identifying trends, you will play a critical role in minimizing business downtime and escalating wide-impact infrastructure outages.

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