Location
dubai
Job Type
Full-time
Posted
July 15, 2026
Job Description
Job description
Core Responsibilities
- Customer Interaction: Greet customers, understand vehicle issues, and explain service options.
- Technical Assessment: Collaborate with technicians to assess vehicle conditions and recommend services.
- Repair Orders: Prepare detailed service orders including diagnostics, repairs, and cost estimates.
- Service Coordination: Schedule appointments, monitor repair progress, and ensure timely delivery.
- Customer Communication: Provide updates, explain technical details in layman’s terms, and handle complaints.
- Billing & Documentation: Process payments, maintain service records, and ensure compliance.
- Upselling: Recommend additional services or products based on vehicle condition.
Key Performance Indicators (KPIs)
1. Customer Service Management
- Customer Satisfaction Score (CSAT)
- Response Time to Inquiries
- Customer Retention ...