Service Advisor - Cantonese – Penang (Local) 2023-42692

Overview

The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.

Technical Knowledge and Expertise

• Professional and/or personal technical troubleshooting experience
• Mobile Operating System, Smartphone, Tablet, PC or laptop experience
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

Resilience

• Able to self manage and work ...