Service Advisor - Automotive

Job Purpose

The Service Advisor is responsible for supporting customers with their vehicle service requirements by providing accurate information, managing service schedules, and ensuring a seamless customer journey from vehicle drop‑off to collection. The role acts as a key link between customers and the service department to ensure high levels of customer satisfaction and operational efficiency.

Key Responsibilities

• Adhere to NSSW standards across all customer touchpoints
• Manage and attend to high‑profile and major fleet customers
• Greet customers promptly and professionally, identifying and understanding their service needs
• Conduct a proper vehicle check‑in and accurately record customer requirements
• Maintain and update the customer database
• Reconfirm job requirements, repair details, costs and delivery timelines, and obtain customer approval
• Arrange joint test drives with customers when require...