Service Administrator and Co_Ordinator

Responsibilities / Tasks Service Calls in Axapta (ERP): Opening of all Service Calls (send tasks to FSM) Load lines and create picking lists Follow up on spares delivery Update Service Supervisors/Planners on spares delivery Costing of Service calls Follow up on POD’s from Stores / Customers Investigate discrepancies in time or material usage and update call details accordingly Send costings via Laserfiche for approval Manage and ensure Work in Progress is live and report on status and relevant actions Invoicing: Create pro forma invoices for O/N requests, if O/N has not already been obtained Invoice customer and forward Invoice to customer via Laserfiche Follow up on outstanding customer POs. Escalate unresolved PO delays to divisional managers after 5 working days. Process credit notes (follow Laserfiche approval process) Call Management: Update call statuses as progress of call changes Follow up on Invoiced Parts Order calls with relevant Team Members Follow up with Suppliers on out...