Senior Workforce Planning and Operations Manager

About the team

Analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information; and researches, recommends, and implements call center technology and process improvements to reduce overall costs. Match here if the position is a workforce analyst for call or service center environment. Employees whose responsibility encompasses the analysis, planning and monitoring of strategic company-wide workforce planning initiatives may match to Workforce Planning focus.

Zillow Group is ...