Senior Workforce Planner — Real-Time Forecasting

A leading customer service provider is looking for a Workforce Manager to oversee a team responsible for workforce planning and intraday management. The role requires at least 5 years of experience in call center workforce management, with a strong focus on using WFM tools and managing real-time adherence. Candidates should possess a Bachelor's Degree and demonstrate excellent communication skills. The position offers opportunities for leadership and requires adaptability to changing environments.
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