Senior Workforce Management Specialist

General information

Job Posting Title Senior Workforce Management Specialist Date Wednesday, June 10, 2026 City Phoenix State AZ Country United States Working time Full-time

Description & Requirements

Maximus is currently looking for a Senior Workforce Management Specialist(s) at the Phoenix, AZ and Chester, VA locations. This position is responsible for providing proactive, solutions-oriented support for the contact center management and WFM team.

Essential Duties and Responsibilities:

- Performs various production control activities including gathering and filing records.

- Determines operational sequences required to produce products.

- Assists in resolving production conflicts while maintaining scheduled requirements.

- Assists in communicating deadlines to all internal departments and external suppliers.

- Reviews job orders, shipping needs and material requirements before developing operational sequenc...