Senior workflow lead – complaints & sla oversight

Sigma Connected is seeking a Workflow Manager to oversee allocation, prioritization and management of complaint cases within the Complaints Team. You will ensure balanced workloads, monitor SLAs, and support high‑quality resolutions reporting to the Head of Operations.

Key duties include optimizing case distribution, tracking performance data with SIGMA and Power BI, and guiding senior leaders to achieve customer outcomes. This role emphasizes data‑driven decisions and operational discipline. #J-18808-Ljbffr