Senior Voice Engineer

Join our team as a Senior Voice Engineer and play a key role in implementing, managing, and supporting enterprise voice and unified communications platforms across complex environments.

Duties & Responsibilities

• Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel-Lucent Enterprise systems.
• Design dial plans, call routing, numbering schemes, and voice architectures.
• Execute upgrades, migrations, and technology refresh projects.
• Integrate SIP, PSTN, SBC, and third-party contact center solutions.
• Provide L2/L3 support, incident troubleshooting, and performance monitoring.
• Manage MACD activities, gateways, session management, and media resources.
• Ensure QoS for VoIP across LAN/WAN environments.
• Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions.
• Implement high availability, redundancy, and DR tes...