Job Description
Job Title: Senior Telephony and Connectivity Support Analyst
Location: Glasgow (Hybrid – 3 days in the office)
Salary: £33,000
Contract type: Permanent
About the Role
At ARO we are looking for an experienced and detail oriented Senior Telephony & Connectivity Analyst to join our Support Desk team. In this role, you will act as a key technical escalation point, helping to keep our clients connected by diagnosing and resolving voice and data connectivity issues. Working across a diverse range of technologies, you will combine strong technical expertise with a customer focused approach to deliver effective solutions and an exceptional support experience.
This position is ideal for someone who enjoys investigating technical challenges, analysing complex problems and identifying practical solutions in a fast paced environment. You will have the opportunity to work independently, take ownership of inciden...
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