Senior Technical Support Specialist

About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills, and are ready to tackle the most complex challenges to empower our customers to get the best of our platforms. Your mission Senior Technical Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in India, and report directly to Leandro, our Technical Support Director. What you'll do ✏️ Being the principal and first touchpoint of the customer’s experience/journey Keeping an outstanding and detailed communication with our customers through our different channels to provide accurate and prompt su...