Location
richmond hill
Job Type
Full-time
Posted
July 13, 2026
Job Description
Elevate your career with OpenText as a Senior Technical Support Specialist. Provide expert guidance and technical solutions for mission-critical OpenText Operations Service Management implementations.
In this senior role, you'll serve as a technical advisor to top-tier global clients. Your responsibilities will include troubleshooting complex software and infrastructure issues, ensuring optimal performance of OpenText OSM solutions. Collaborate with cross-functional teams to streamline operational excellence while mentoring peers and building customer relationships.
Key Responsibilities:
• Deliver expert-level support for OpenText OSM solutions
• Troubleshoot software and infrastructure challenges
• Lead customer communications during critical incidents
• Collaborate with product teams for issue resolution
• Enhance knowledge base and drive improvement initiatives
Requirements:
• 5+ years in technical or enterpr...
In this senior role, you'll serve as a technical advisor to top-tier global clients. Your responsibilities will include troubleshooting complex software and infrastructure issues, ensuring optimal performance of OpenText OSM solutions. Collaborate with cross-functional teams to streamline operational excellence while mentoring peers and building customer relationships.
Key Responsibilities:
• Deliver expert-level support for OpenText OSM solutions
• Troubleshoot software and infrastructure challenges
• Lead customer communications during critical incidents
• Collaborate with product teams for issue resolution
• Enhance knowledge base and drive improvement initiatives
Requirements:
• 5+ years in technical or enterpr...
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