Senior Technical Support Executive

Azelis · Shah Alam, Selangor, Malaysia

Location

Shah Alam

Job Type

Full-time

Posted

July 10, 2026

Job Description

Main Accountabilities
Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.
Keep abreast with market trends and creating innovative formulations.
Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.
Coordinate with principals to support and clarify product technical information requested by the sales team.
Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.
Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.
Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team
Reco...
        

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