Location
toronto
Job Type
Full-time
Posted
May 24, 2026
Job Description
Elevate customer experiences as a Senior Technical Support Engineer at Narvar. Leverage your troubleshooting expertise while mentoring junior staff to enhance service quality and customer satisfaction.
Narvar seeks a seasoned Technical Support Engineer with 5-8 years of experience to engage directly with customers and resolve intricate technical challenges. In this role, you will analyze recurring issues, manage incidents, and guide junior engineers, ensuring compliance with SLAs while fostering a culture of improvement based on customer feedback.
Key Responsibilities:
• Diagnose and resolve complex technical issues swiftly
• Conduct thorough analyses of recurring problems
• Manage incidents ensuring compliance with SLAs
• Serve as the escalation point for customer complaints
• Create detailed documentation and troubleshooting guides
Requirements:
• 5-8 years of technical support experience
• Solid understanding of APIs, SQL, and databases
• Excellent a...
Narvar seeks a seasoned Technical Support Engineer with 5-8 years of experience to engage directly with customers and resolve intricate technical challenges. In this role, you will analyze recurring issues, manage incidents, and guide junior engineers, ensuring compliance with SLAs while fostering a culture of improvement based on customer feedback.
Key Responsibilities:
• Diagnose and resolve complex technical issues swiftly
• Conduct thorough analyses of recurring problems
• Manage incidents ensuring compliance with SLAs
• Serve as the escalation point for customer complaints
• Create detailed documentation and troubleshooting guides
Requirements:
• 5-8 years of technical support experience
• Solid understanding of APIs, SQL, and databases
• Excellent a...
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