Senior Technical Support Analyst Role

Elevate your career with a Senior Technical Support Analyst position at a prominent Canadian financial services co-operative. Utilize your extensive support experience to foster a collaborative team environment.
Ideal candidates have 4-6 years of technical support in large organizations. A solid understanding of various hardware and software in a multi-platform environment is essential. This role supports a culture of development, well-being, and community involvement while addressing complex technical issues faced by users.
Key Responsibilities:
• Troubleshoot and resolve complex incidents for users
• Manage and support multi-platform hardware and software
• Assist teams in improving technical service quality
• Provide user guidance on software and hardware issues
• Maintain accurate records of all support activities
Requirements:
• Minimum 4-6 years of technical support experience
• Relevant post-secondary education or equivalent
• Advanced knowledge ...