Senior Technical Services Team Lead at NTT DATA

Lead a high-performing technical services team at NTT DATA in a hybrid working environment. Drive client satisfaction while managing IT infrastructure and problem resolution efficiently.
As the Senior Team Lead in Technical Services, you'll play a pivotal role in overseeing service management and ensuring IT systems remain operational. Your leadership will focus on mentoring engineers and specialists, while setting standards for client satisfaction. You'll also proactively address technical incidents to maintain service excellence and support technology deployment effectively.
Key Responsibilities:
• Provide operational leadership to the service management team
• Drive client service policies, procedures, and standards
• Investigate and resolve escalated client problems
• Assist in preparing bids and proposals for new clients
• Analyze data to measure client service levels
Requirements:
• Experience in a technical service management role
• Strong knowledge...