Senior Technical Account Manager

Responsibilities

• Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom
• The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost
• Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers
• Design and validate scalable architectures for cloud, hybrid, and on-premise deployments
• Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools
• Support adoption across distributed teams by ensuring high reliability, security, and performance
• Provide proactive technical guidanc...