Senior Tech Service Manager 24/7 Incident & ITIL Automation

Mashreqbank PSC is seeking an experienced Incident Manager to join our 24x7 Service Management operation. You will manage incidents in accordance with ITIL, ensuring timely communications to stakeholders and accurate severity classification.

In this role, you will identify opportunities to improve controls, streamline processes, and drive faster incident resolution while maintaining high-quality event documentation across multidisciplinary tech environments.