Senior System Support Specialist (Bogotá)

Purpose

Contributes to the overall success of the Strategy & Delivery Management (Infrastructure & Support Team) / General HR Technology in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Infrastructure - Monitoring and Support:
• Manage application and server inventory for the entire GHRT portfolio in the EPM portal and CMDB database.
• Manage and implement application monitoring using tools authorized by the Bank (Dynatrace, AQA, Splunk) on all applications and servers in the GHRT portfolio.
• Ensure all the GHRT applications comply with the latest security polici...