Senior Support Technician

Senior Support Technician (Client SME) – Day shift (Australian business hours)

Overview: You will be the go-to technical SME for assigned client environments, working with Australian clients during their business hours to understand their environment, solve real problems, and maintain best-practice configurations.

Responsibilities

• Provide remote and phone-based support to Australian clients
• Act as the technical SME for assigned environments
• Support servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365)
• Work across cloud, backup, AV, and virtualization platforms (Hyper-V, Citrix, Veeam)
• Handle a mix of Level 2 and Level 3 issues across a broad tech stack
• Collaborate with project engineers and escalation teams to maintain best-practice environments
• Document everything properly to aid future work and improve efficiency

What You’ll Bring (...