Senior Support Engineer-Managed Services- CE

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Job Role: Senior Support Engineer-Managed Services- CE
Location: Viman Nagar, Pune
Experience: 3–6+ years
Job Type:  Full-Time
Salary:  As per Company Norms

Role

As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers.

Responsibilities:

· Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.

· Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.

· Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.

· Act as a subject ma...