Location
kuala lumpur
Job Type
Full-time
Posted
July 11, 2026
Job Description
Role Overview
The Senior Support Engineer is responsible for owning the end-to-end health, reliability, and support of the BSS/OSS platform and dependent Web/App components. They will troubleshoot cross-domain issues and drive incident response, root‑cause analysis, and continuous improvement.
What You Will Do
- Troubleshoot cross-domain issues and drive incident response, root‑cause analysis, and continuous improvement.
- Serve as L2/L3 SME for BSS/OSS, triage, diagnose, and resolve incidents.
- Lead P1/P2 incident bridges and coordinate with vendors and cross‑functional teams.
Why It Might Be a Fit
This role requires strong BSS and OSS domain expertise, troubleshooting and problem‑solving capabilities, and experience with API‑first and microservices‑based architectures. The ideal candidate will have 5‑8+ years of experience in platform/application support and incident/RCA management.
Requirements
- ...