Senior Support Engineer — Escalations & MTTR Lead (Hybrid, Spain)

A global technology leader is seeking a Principal Support Engineer to handle complex customer issues with expertise in Datadog and API troubleshooting. The ideal candidate will have over 10 years of experience in technical support and escalations, providing clear guidance on escalated issues. This senior role involves collaboration with engineering teams and vendor management to enhance customer satisfaction and operational efficiency. Join us to make a significant impact in delivering exceptional service.
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