Senior Strategy & Transformational Lead, Field Ops

**About the Role**

This role is the strategy and transformation partner to a FieldOps Lead Director who owns end-to-end operational delivery and stakeholder relationships for Delivery and B2B. While you will not run day-to-day operations, you will lead the transformation of how the function operates-diagnosing where the current model breaks, defining what needs to change, and driving those changes through to execution across teams, partners, and stakeholders.

1. Identifying structural gaps and inefficiencies in the current operating model
2. Defining clear priorities and what needs to change
3. Translating problems into concrete, sequenced execution plans
4. Driving delivery and alignment across global teams and cross-functional partners

You will operate in a high-ambiguity, high-impact environment, working closely with senior leaders across Operations, Product, and Tech to turn strategy into measurable outcomes.

**What You Will Do**
...