Senior Specialist eCom Call Center Operations

Assistant Manager Job Description

General Purpose

In this role at adidas, you are responsible for creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores, as well as driving revenue generation via different channels of contact centre & driving an operating model which supports a membership-first outlook.

Your task is to drive Consumer Service operational excellence in the contact center across all service channels with a focus on efficiency, quality, commercial conversations & consumer experience. You support a global operating model by seeking out opportunities to share best practices.

Key Responsibilities:

Scope: Accountable for creating a premium customer service experience in Emerging Markets.

Partnership/Vendor Management