Senior Specialist Control Tower

Maersk · Navi Mumbai, Maharashtra, India

Location

Navi Mumbai

Job Type

Full time

Posted

July 17, 2026

Job Description

Job Purpose/Summary
The Control Tower Leader will be responsible for overseeing centralized operations for Air, LCL, and FCL customers migrated under the Control Tower Program within the GSC. The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.
Key Responsibilities
Provides the right level of visibility to customers and stakeholders (internal & external), including shipment tracking, proactive delay monitoring, and overall governance around the services offered via Maersk.
Understands customer needs and creates tailor-made solutions to support their business requirements, with a fast turnaround time.
Reviews the complete operational process to identify any delays in shipment operations; revisits the process with business team members and ensures corrective actions are implemented.
    

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