Senior Specialist - Contract - Sydney/ Melbourne

Urgent requirement of Senior Specialist - Contract - Sydney/ Melbourne

Requirements

Role Summary

The Senior Specialist is a role within Contact Centre Platforms team, supporting the day-to-day operations of HDC services.

The role works closely with support (L1/L2/L3), Operations and business team to ensure smooth operation of contact centre services.

Key Responsibilities

Operational Support & Monitoring

· Perform basic platform monitoring using dashboards and tools

· Execute routine health checks and validation activities

· Support daily BAU operational activities across HDC services

· Identify and raise alerts/issues to senior L2/L3 team members

 Incident & Problem Support

· Assist in incident triage, logging, and initial assessment

· Perform basic troubleshooting using runbooks and SOPs

· Escalate incidents to CCP Specialists...