Senior Solutions Architect, AWS Plus Team

Description
What if your customer ran one of the largest contact centers in the world, and also happened to be your employer? AWS Plus is a specialized account team within AWS that supports Amazon's own business units as strategic cloud customers. As a Senior Solutions Architect on this team, you'll be the dedicated technical advisor to Amazon Customer Service (the organization behind Amazon's worldwide customer support experience) helping their engineering teams design, operate, and optimize AWS workloads at global scale.

Amazon Connect sits at the heart of this customer's AWS estate, so deep contact center and Connect expertise is central to the role — whether you bring it with you or build it quickly on top of strong solutions architecture fundamentals. The role also goes beyond traditional contact center architecture: Amazon Customer Service is building agentic AI into its support experience, where AI agents reason over customer context, take action across backend syste...