Senior Software Support Engineer at Ciena

Elevate your technical expertise with Ciena as a Senior Software Support Engineer. Take ownership of complex escalated issues and enhance service delivery through advanced problem-solving.

Ciena seeks a candidate with over 5 years of experience in software development and technical support. In this role, you will provide high-level technical assistance, perform root cause analysis, and collaborate with engineering and product teams to devise solutions. Your technical skills in Python and Java will be crucial for optimizing database interactions and enhancing workflows.

Key Responsibilities:
• Provide advanced support for escalated technical issues
• Conduct in-depth root cause analysis for challenges
• Collaborate with cross-functional teams for solutions
• Create and maintain technical documentation
• Write, debug, and optimize Python and Java code

Requirements:
• 5+ years in software development or technical s...