Senior Software Engineer - L3 Support

Position Description:

The L2 Application Support Engineer is responsible for providing second level technical support for business-critical applications, ensuring system availability, resolving production issues, and maintaining application stability. The role involves incident management, root cause analysis, monitoring, deployment support, and collaborate

Your future duties and responsibilities:

Provide Level 2 production/application support for business critical applications and services.
. Monitor application health, system performance, interfaces, and batch jobs using monitoring tools.
. Investigate, troubleshoot, and resolve incidents within agreed SLA timelines.
. Perform root cause analysis (RCA) for recurring production issues and implement preventive measures.
. Analyze application, server, and database logs to diagnose technical problems.
. Escalate complex issues to L3/Development teams and coordinate unt...