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Senior Service Desk Analyst

Aberystwyth University · Aberystwyth, Wales, United Kingdom

Location
Aberystwyth
Job Type
Permanent
Posted
July 13, 2026

Job Description

Job Description

The Role

Appointments are normally made within 4 - 8 weeks of the closing date.


What you’ll do


This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.


The post holder will report to the IT Service Desk Team Leader and will be part of the IT Service Desk Team.


The IT Service Desk:

  • provide front line staffing during service hours and act as the first point of contact for all users of IT Services – at the service desk, by phone, email, and online chat 

  • facilitates access to IT Services e.g. IT accounts, Aber cards, computing network, printing, email services, web services 

  • provides an enquiry service and technical support for the University’s IT services in person, by phone, email and online ...

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