Senior Service Desk Agent - Fast-Track Tech Support

Link-Worldwide in Monterrey, Nuevo León, is seeking a motivated professional to efficiently resolve customer queries, develop product knowledge, and ensure excellent customer service. The ideal candidate will possess strong analytical and organizational skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities include resolving issues under pressure, updating CRM tools, and liaising with internal teams. A background in customer service with experience in GPS products is advantageous.