Location
McLean
Job Type
Full-time
Posted
July 15, 2026
Job Description
**Overview**
As a **Service D** **esigner** , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
**Contributions**
**Responsibilities include** **:**
+ Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
+ Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis
+ Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program s...
As a **Service D** **esigner** , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
**Contributions**
**Responsibilities include** **:**
+ Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
+ Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis
+ Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program s...