Senior Service Designer in Toronto (Winnipeg)

Transform service design at Akkodis as a Senior Service Designer in Toronto. This contract role focuses on enhancing service delivery through strategic design initiatives. In this one-year contract, you will lead various service design projects, working closely with multiple stakeholders. Your extensive experience, spanning over 7 years in service and UX design, will drive improvements across complex environments. Facilitate workshops and utilize qualitative and quantitative research to create impactful user experiences. Key Responsibilities

Lead end-to-end service design initiatives for improvements Plan and facilitate service blueprinting and mapping sessions Apply research methods to validate service pain points Conduct team-oriented workshops with diverse stakeholders Create service design artifacts such as blueprints and journey maps Requirements

7+ years in service design or UX design Proven experience in complex service design environments Strong facilitation s...